Tausify Money Back Guarantee

At Tausify, we are committed to providing our customers with a secure and satisfying shopping experience. Our Money Back Guarantee Policy ensures that you can shop with confidence, knowing that your purchases are protected.

1. Eligibility

To be eligible for a refund under our Money Back Guarantee Policy, the following conditions must be met:
- The item must have been purchased on Tausify.
- The item must be returned within 7 days of delivery.
- The item must be in its original condition, unused, and with all original packaging and tags intact.

2. Refund Process

If you are not satisfied with your purchase, you can request a refund by following these steps:
1. **Contact the Seller**: Reach out to the seller through the Tausify messaging system to inform them of your intention to return the item and request a refund.
2. **Return the Item**: Ship the item back to the seller using a trackable shipping method. Ensure that the item is securely packaged to prevent damage during transit.
3. **Provide Proof of Return**: Once the item has been shipped, provide the seller with the tracking information and proof of return.

3. Refund Approval

Upon receiving the returned item, the seller will inspect it to ensure it meets the eligibility criteria. If the item is approved for a refund, the seller will initiate the refund process. Refunds will be issued to the original payment method used for the purchase.

4. Exceptions

The following items are not eligible for a refund under our Money Back Guarantee Policy:
- Perishable goods (e.g., food, flowers)
- Custom-made or personalized items
- Intimate or sanitary goods (e.g., underwear, swimwear)
- Digital products (e.g., software, e-books)
- Classified Ads

5. Dispute Resolution

If you encounter any issues with the refund process, you can escalate the matter to Tausify's customer support team. We will work with both the buyer and the seller to resolve the issue in a fair and timely manner.

6. Contact Us

If you have any questions or need assistance with our Money Back Guarantee Policy, please contact our customer support team at jambo [at] tausify.com