You’ll find answers to most questions you have about an item on the listing, but if you can’t find what you’re looking for, sellers are usually happy to help if you contact them.
Contacting a seller before you buy an item
Not all sellers accept questions before you buy an item. If the seller accepts questions, you'll see Ask Question in the Seller Information section of the listing.
Here's how to get in touch with a seller who accepts questions:
- Go to the Seller Information section at the top of the listing and select Ask Question.
- Type your question for the seller.
- Select Send message.
Tip
Make sure your contact information is up to date so that sellers are able to get in touch after a purchase.
Completing a purchase outside of Tausify
One of our top priorities is protecting our members, so we don't allow contact information to be used